eHarmony Review


EHarmony Overview

eHarmony is an online dating site which has regularly had some of the best success rates for relationships in the world, over many years. Dr Neil Clark Warren, a clinical psychologist, who had practiced for 35-years and counselled couples in marriages, thought there was another way to discover love, instead of leaving it to chance. His belief led to the creation of the eHarmony website and his development of eHarmony’s popular matching system. This matching system was extensively tested with married couples, and involves a complicated matching technique. It is so unique, that it has been patented in the US. eHarmony offers compatibility matches based on the 29 patented ‘Dimensions of Compatibility’. 5% of marriages have occurred in the US, due to eHarmony’s unique system, as per a survey in 2009, and 44,000 weddings of the site members (this equals 120 eHarmony weddings every day). EHarmony saves time by cutting out dating, so you can spend all of your time on the important matches.


Keep reading our honest EHarmony review to learn more.

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EHarmony Sign-up Process

eHarmony has a convenient registration process by using a questionnaire. Basic information such as your location, gender, age, are asked for, as is the case with most online dating websites. This part of the step is exactly the same for all sign-ups and is free. The fun part on eHarmony is when you go through a complete assessment of your personality. There are about 258 questions that have been carefully selected, based on information from eHarmony’s study of its 5,000 married members, over 3-years. The aim of the questions is to motivate members to provide complete details of their relationship goals, and preferences, so that the eHarmony patented matching technique can come up with successful matches which are compatible. Registration takes about one hour to finish, but once this is complete, eHarmony gives you suggested matches, so search time is minimized.

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EHarmony Features

Basic features on eHarmony allows members to send messages to their matches and to access the personal profile. Members can view images and receive messages when compatible matches view their profiles. Advanced site features are available to members who purchase the TotalConnect package. The RelyId system has been installed to verify identities so members won’t waste their time with fake users and people who use false identities. Members can be reasonably sure that the profile they see belongs to a real person on eHarmony.com.

Members can chat over the SecureCall feature without revealing their identities, or taking a chance with their safety, because their ‘phone numbers are not revealed when chatting. If members do not want to speak to matches over the ‘phone, they can easily be blocked, so no further communications are possible. Members will also be notified as to who is ‘phoning them before the call is transferred, so call screening is available. The Premium Book of You, is an additional, in-depth personality analysis that adds to the original questionnaire that was filled in at sign-up. This system makes effective matching of more data points, even more successful, for members who want to use this feature.

eHarmony communication is managed by several prompts which are designed to get members connected, known as Guided Communication. Members can begin with a few questions, which start the process of getting to know one another. Members share Make or Breaks, which means what they must have, or deal breakers for their matches. If communications are progressing well in this phase, members can choose to ask their own questions, or select some in-depth questions from a pre-set list. eHarmony mail can then be used to chat further. Members can skip over the Guided Communication steps altogether, and go straight to eHarmony mail, if the match agrees to this.

eHarmony also provides its famous personality assessment for non-paying, and paying members. Paid membership on eHarmony’s provides a more comprehensive personality analysis, although the free assessment also gives members new knowledge about themselves and what their ideal partners should be like.

The Search

eHarmony does not make use of the usual type of search function. Matches are selected by hand, based on the questionnaire completed and the information created by members in the ‘The Book of You’. Members then receive the hand-picked matches in an email or on their dashboards.

 

 

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EHarmony Mobile App

eHarmony’s mobile app is available on the Android and iPhones. The desktop website and mobile app for eHarmony, are both extremely easy to use and are well designed. The look and feel of the mobile app is very much the same as the feed on Facebook, so members can scroll to check out their match activities, and whether you have received a message, if your profile has been viewed, or if anyone has sent you a smile. You will also receive match alerts whenever a new match is found, and then you can select these and start communicating right away.

Three widgets can also be found at the bottom of the page, just like Facebook, that show messages and activity. Members can look through categories at the top of the page on the mobile app for ‘profile updates’, ‘visitors’, or ‘photo updates’, among other update features.

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EHarmony Safety and Security

Member safety is very important on eHarmony, which is why the website contains advice and safety tips, like ‘making a safe and successful first date’ and ‘using your best judgement’. Before members send a private message to their matches, a safety and support guide book will appear. Videos are also on the site which show typical scams that members may come across on the site, so eHarmony does as much as it can to help its members protect themselves on the site.

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EHarmony Plans & Pricing

Two different packages are available on the eHarmony website. One offers a free membership, and the other is for paying members. These plans offer different features, and members can choose which plan suits them best. The free plan however prevents members from accessing all the features, but members can see their matches and send them messages on the Basic Plan. Securecall and RelyId are not available on the Basic Plan, and the paid for plan offers far more as far as communicating with matches is concerned.

Options Total Cost Cost Per Month Savings
Free Basic Membership Free (limited) Free (limited)
1 Month Membership $59.95 $59.95 0%
3 Month Membership $119.85 $39.95 33%
6 Month Membership $179.70 $29.95 50%

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EHarmony Customer Support

Phone and email assistance is available on eHarmony customer support services. I gave them a call at about 3.26 pm EST on a Tuesday, and the customer support representative was very helpful in responding to questions regarding the sign-up process, and I only had to wait a few minutes for the response. Their response was far more than we expected as the service was excellent.

The email customer support service on eHarmony was also very good. I send a question in at 1:32pm EST on a Wednesday and received a reply less than two hours later. The replay was personalized, very encouraging, and really helpful. I wanted to know if anything was wrong with my profile settings, as I received far fewer match responses than I expected.

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EHarmony Pros and cons


PROS:
  • Large user base
  • User-friendly Profiles
  • Ease of Communication
  • Suggested matches number is the highest
  • High success rate
  • Designed specifically for long-term relationships and marriage
  • Strong and Reliable compatibility matchmaking system
  • Taking the test and receiving an analysis of your personality is free
  • Available in 20 languages

CONS:
  • Singles must fill out a rather long questionnaire before use the Compatibility Matching test
  • Cannot search for your own matches
  • Not fit for singles who looking for casual dating or hookups
  • More expensive than many dating sites
  • Membership is automatically renewed, but you can cancel it at any time


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The Bottom Line

The eHarmony dating site offers the chance for its members to find love, and the way to achieve this. Most of the members on this site are serious about finding a relationship, rather than just searching for a casual date, unlike some other online dating sites. The chance of finding the perfect match is very good on eHarmony, as long as you are honest about yourself, and the type of partner you are searching for.  Completing the questionnaire is time-consuming, but the success rate is very high, and that is why eHarmony is a little more expensive than other online dating sites, but it is also worth spending a little more for the quality service you receive.

DATING POOL
Free to Look
Male:Female Ratio: 48:52
Age 18-30
Age 30-50
Age 50+
Unique Monthly Visits: 4.9 Million
Looking For
Activity Partner
Casual Dating
Serious Dating
Friends
Long-Term
Marriage
Penpal
Flirt
Chat
Relationships
Straight
Gay
Lesbian
Bisexual
Religion
Any
Christian
Jewish
Muslim
Buddhist
Hindu
Regions
United States
Canada
United Kingdom
International
Languages
English
French
Italian
German
Portuguese
Spanish
Norwegian
Dutch
Japanese
Chinese
Cantonese
Korean
Russian
Other
Ethnicity
White
Black
Asian
Latino
Other
Main Features
Instant Messages
Email
Mobile App
Video Chat
Voice Message
Match Service
Offline Events
Block Users
Articles & Advice
Mobile App
iOS
Android
Help & Support
24/7 Support
Email Support
Phone Support
Live Chat
FAQ
Pricing
Free Basic Membership: Free (limited)
1 Month Membership: $59.95
3 Month Membership: $119.85
6 Month Membership: $179.70
9.9 Total Score
918 reviews
eHarmony Review

The eHarmony dating site offers the chance for its members to find love, and the way to achieve this. Most of the members on this site are serious about finding a relationship, rather than just searching for a casual date, unlike some other online dating sites. The chance of finding the perfect match is very good on eHarmony, as long as you are honest about yourself, and the type of partner you are searching for. Completing the questionnaire is time-consuming, but the success rate is very high, and that is why eHarmony is a little more expensive than other online dating sites, but it is also worth spending a little more for the quality service you receive.

9.9Editor's score
Popularity
10
Match Probability
10
Features
10
Ease of Use
9.5
Safety
10
Help & Support
10
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Compare eHarmony with other Online Dating Sites

If you like eHarmony but aren't sure whether it's the best ideal choice for you, and may want to compare eHarmony with other online dating sites. You can take a look at our online dating sites comparisons below to discover if one of their competitors is more suitable for you.

Rating : 9.9/10
Updated : 10.13.2018.
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